As we mentioned in our "How to Submit a Consumer Complaint" guide, screenshots can help us get to the bottom of your concerns much more quickly. A screenshot is just what it sounds like--a picture of what is happening on your computer or smartphone at any given moment. To learn how to take a screenshot, first figure out which type of computing device you are using. Then, follow the appropriate guide linked below.

For Apple desktop and laptop products running the Mac OS, see:

https://support.apple.com/en-us/HT201361

For desktop and laptop products running the Windows operating system (Windows 7 or newer), see:

https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots

For smartphones and tablets running the Android operating system, see this video:

https://www.youtube.com/watch?v=Eirs0kCo7qs

For smartphones and tablets running the iOS operating system, see this video:

https://www.youtube.com/watch?v=hDkyqLgyBkE

Remember, a screenshot will capture whatever is in range (the space drawn by the Snipping Tool or your whole screen). Be sure to keep private information, personal images, and other content you do not want to send over the internet out of frame when taking your screenshot.